Free Shipping
We provide free shipping on all orders, with no minimum purchase required.
Delivery Time
Orders are processed within 2-5 business days.
If your order is placed after 12:00 PM, it will be processed the next business day.
Shipping to countries like Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, the United Kingdom, and the United States usually takes 5-7 business days, making the total delivery time around 7-12 business days.
Tracking Your Order
You’ll receive a tracking number via email within 1-2 business days after your order has shipped. You can use this number to track your order on our website or through the courier’s site.
Changes to Address or Products
If you need to change your shipping address or items in your order, please request these changes within 6 hours of placing your order. Please note that processing time may extend by 1-2 business days if changes are made.
Issues with Tracking Number
Tracking numbers may take 1-2 days to update. If your tracking number does not work within 3 business days of receiving it, please contact us.
Missing Items
If any items are missing from your package, report it to our customer service team within 48 hours of delivery for prompt resolution.
Late Deliveries
If your delivery is delayed beyond the estimated timeframe, contact us within 2 business days for assistance.
Customer Support
If you have any questions or concerns, feel free to reach out to our customer service team at support@dtwooddecor.com or use the chat on this website.